Well, I'm impressed...

...with the Apple Store. L was having problems with her iTunes and 4 year old Nano. We tried to update both and ended up 1 for 2. ITunes, no problem, clicking on "do you want to update your iPod software?" balloon. L: "Should I, Mom?" Me: "Why not, go for it." Oops. Poof! Everything disappeared. Honestly, it had been going down for the count for several months. We went to the nearby Apple store with clunky HP in tow. Within 15 minutes, we had someone at the Concierge helping us. I was impressed with all the employee contacts along the way. (It did help L's attitude when one of them looked like Gilles on Dancing with the Stars!) And kudos to them for not laughing at the HP, at least in front of us. Ultimately she ended up with a new PURPLE Nano (with a 10% discount for turning in and recycling her old one) and they got her all right with the world again. She just received her "I survived Junior year and alphabet soup of tests (PSAT, SAT, PLAN, ACT, and AP's)" end of year gift a little bit early. . .